Privacy, Cookies, and Third-Party Services
This page outlines how FixMyAddis collects, uses, and protects your personal information, how we use cookies, and your options to control data sharing.
Privacy
- What personal data do we collect?
- When you use FixMyAddis to report an issue, we may collect the following data:
- Your name (optional)
- Email address
- Phone number (optional)
- Location data (for geotagging your report)
- Media files you upload (images, PDFs, videos)
- Technical data such as your IP address and device information
- How do we use your data?
- Your personal details are used strictly for:
- Forwarding your report to the relevant municipal or administrative office
- Following up on the issue you submitted
- Contacting you only when necessary for clarification
- Improving the performance and security of the platform
- Who has access to your information?
- Your report details, including any attached media and your contact info (when provided), are shared only with authorized municipal departments or officials responsible for resolving the reported issue.
- How long do we keep your data?
- We retain your data only for as long as necessary to fulfill the purpose for which it was collected, or to comply with legal obligations.
- Your rights
- You may request to:
- Access your data
- Correct or update your information
- Request deletion of your personal data
Cookies
We use cookies to enhance your experience on FixMyAddis. These are small text files stored on your device when you visit our website.
- Types of cookies we use:
-
- Essential cookies: Required for basic site functionality (e.g., session management).
- Functional cookies: Help remember your preferences and login state.
- Analytics cookies: Used to understand user behavior and improve our services (e.g., Google Analytics).
- How to control cookies:
- You can manage or delete cookies via your browser settings. Disabling cookies may limit some features of the site.
Third-Party Services
We may use third-party tools for analytics, maps, or content delivery. These providers may set cookies or collect anonymized data in accordance with their privacy policies. We ensure all integrations respect user privacy and comply with data protection standards.
If you have concerns or questions about how your data is used, please reach out via our contact page.