Frequently Asked Questions
- What is this site?
- FixMyAddis is a platform that helps residents of Addis Ababa report local issues, see what others have reported, and discuss neighborhood concerns by simply locating them on a map.
- How do I get in touch with FixMyAddis?
- You can reach us through our contact page.
- What sort of problems should I report with FixMyAddis?
- Please use FixMyAddis to report issues that are
broken, dirty, damaged, or dumped and need fixing, cleaning, or clearing, such as:
- Abandoned vehicles
- Dog fouling
- Graffiti or illegal posters
- Dumped trash or construction waste
- Street cleaning issues (e.g., broken glass, blocked drainage)
- Broken or unlit streetlights
- Potholes
- What isn’t FixMyAddis for?
- Please do not use FixMyAddis for the following issues, as they require different channels and may not be forwarded correctly:
- Anti-social behavior
- Emergencies or urgent situations
- Noise complaints or barking dogs
- Fires, smoke, or pollution
- Missed garbage collection or missing bins
- Requests for speed bumps, CCTV, or new road designs
- Neighborhood disputes
- Complaints about government services
- Criminal activity such as drug use or animal cruelty
For these kinds of issues, please contact your local authority directly.
- How do I use the site?
- After entering your location, you'll see a map of the area. You can view existing reports or submit a new one by clicking on the map where the issue is located.
- How are the problems solved?
- Reports are sent to the appropriate government body or municipal office via email. They may then address the issue according to their standard procedures. You can also discuss the issue with others on the platform to organize support or direct action.
- Is it free?
- Yes, FixMyAddis is completely free to use. It is developed and maintained by Jirtuu Software Labs.
- Can I use FixMyAddis on my mobile?
-
Yes. FixMyAddis is mobile-friendly and automatically adjusts to any screen size.
Practical Questions
- I’m from a government office — where do you send the reports?
- You can submit a test report or contact us to learn where current reports are routed. Use the same contact page if you'd like to update your office's contact information.
- I’m from a government office — can we integrate FixMyAddis on our website?
- Yes, integration is possible. Please contact us to discuss collaboration or custom deployment.
- Do you remove inappropriate or illegal content?
- FixMyAddis is not responsible for user-submitted content, but we reserve the right to edit or remove any entries that are inappropriate or unlawful once we are notified.
- Why can’t I zoom out more on the map?
- FixMyAddis is designed to keep focus on local issues within Addis Ababa. For a broader view of your reports, use the "Your Reports" section. Report emails sent to authorities will include details like nearby landmarks or street names.
Organisation Questions
- Who built FixMyAddis?
- FixMyAddis was developed and is maintained by Jirtuu Software Labs, a software development company based in Addis Ababa, Ethiopia.
- Do you need help with the project?
- Yes! We welcome contributions both technical and non-technical. If you're interested in supporting the project, please get in touch.